1.01ct Pear Halo CVD F/VS1 Diamond Engagement Ring

We are proud to provide a lifetime warranty on each and every one of our pieces, so you can rest assured that we will lovingly care for your Timeless Chronicles Fine Jewelry whenever it needs servicing. We stand by our work and will repair your jewelry whenever it needs repairing for as long as you own it. Additionally, you can send your jewelry to us at any time for a free thorough cleaning and inspection to ensure it is sparkling beautifully and in top shape.

There are a few limitations to our warranty:

• Lost Center/Focal Stones: Our warranty does not include the replacement of lost center/focal stones. We recommend obtaining insurance for your piece in the unlikely event of a focal stone falling out or getting damaged.
• One-of-a-Kind Stones: Many of our pieces feature one-of-a-kind stones. If these stones become damaged, we will do our best to replace them with a comparable stone, but color and type may vary depending on what we have available.
• Shipping Costs: Clients are responsible for shipping costs (to and from our studio) for cleanings, inspections, and repair work. Please note that clients are also responsible for import fees and customs charges in addition to shipping costs. Please check with your customs office about any fees that may be associated with having us repair your piece.
• Repair Fees: All repair work is free within the first two years of ownership (except the replacement of focal stones). After two years of ownership, we will charge a small labor fee and/or materials fee for your repair service. If there is physical damage to your jewelry, there will be a minimal charge based on the extent of the damage. However, if the damage is due to manufacturing issues, there will be no charge under the lifetime warranty.

Please note that repairs or polishing done by third-party jewelers will void the warranty.

If your Timeless Chronicles Fine Jewelry piece needs repair, please contact us at support@timelesschronicles.com to ensure that it’s entered into our service schedule. Our highly skilled repair specialist will evaluate your piece and stay in open communication with you about the work that’s needed and any associated costs.

Feel free to reach out to us with any questions or if you need to pass on any additional information about the service you need.

We aim to promptly deliver Timeless Chronicles products to you. Here's what you can anticipate:

Custom Jewelry Manufacturing: Crafting each custom piece takes around 3-4 business weeks. Once manufacturing wraps up, we'll confirm with you before shipping.

Shipping and Delivery: Upon shipping, orders typically reach you within 6 to 9 business days. Please note that Timeless Chronicles isn't liable for delays due to severe weather or unexpected circumstances. We do not deliver to PO boxes. If you change the delivery address with the shipping company while the parcel is en route, any resulting delays are your responsibility.

Free Delivery: We provide free delivery to your address. However, you're responsible for any duties or taxes imposed by local authorities.

Product Changes: Should you wish to alter the product before shipment, the manufacturing time resets from day one.

Order Tracking:

Customer Service: Reach out to our customer service team at support@timelesschronicless.com for assistance with tracking your order. Thank you for selecting Timeless Chronicles!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@timelesschronicles.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@timelesschronicles.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@timelesschronicles.com.